Booking Terms & Conditions
All tour reservations are handled through the Tibet Nature Tour Agency. When you book a trip with us, it is understood that you have accepted these booking conditions, which together comprise the complete agreement between you and us. Your booking will be acknowledged by us based on this understanding. The services to be offered are specified in your tour itinerary and our Tour Contract.
Detailed information for transferring the tour deposit will be provided through email on the Tour Contract.
All final payments must be made on the first day of your arrival in Tibet.
Solo travelers have two options while booking the tour with us. Accommodations are based on double occupancy. Solo travelers not wishing to pay a single supplement will be accommodated with another solo traveler of the same gender. If there is no one to share the room with, then you have to pay for the single room supplement.
Those who wish to have a room during the trip will be accommodated accordingly.
If you are with more than 3 people to book the group tours, then we offer a 5% discount on the tour cost.
If the traveler books the group tour before 3 months, we’ll offer a 5% discount on the tour cost.
You must carry a valid passport and have obtained a Chinese tourist visa. Your passport must be valid for at least 3 months beyond the duration of the trip.
If you cancel a trip after booking the tour, you will lose some or the full amount of the tour deposit. A cancellation will only be effective when we receive written confirmation via email.
If you cancel the trip by writing to [email protected], 15 days before the tour departure date, we will retain 30% of the deposit. (deposit – 30% cancelation fee)
Between 0 and 15 days, we will retain the deposit or 100% of the tour deposit.
Any time before the start of the tour, we could have to cancel a trip. If a trip has to be canceled due to natural disasters or other external occurrences, we may do so at any time before departure.
You can decide whether to get a refund or use the money you spent toward another vacation if it gets canceled.
There will be a labor fee charging of $50 (CNY350) per participant for trip cancellations.
If you select a different date, your tour deposit will be applied to that new date. We won’t charge you if you decide to take the trip on a different date.
If a trip has to be canceled due to natural disasters or other external occurrences, we may do so at any time before departure.
You understand and agree that traveling in Tibet, especially to isolated locations like Mt. Kailash and the Everest Base Camp, needs a great deal of flexibility and that you should leave room for alternate travel schedules.
You agree that traveling in China is adventurous and that taking part in it exposes you to certain health risks, particularly the possibility of experiencing altitude sickness, diarrhea, sunburns, and so on. You will go to locations with more hazardous geographical and climatical conditions, and more difficult physical obstacles. In determining whether the itinerary should go on, we use reports from our staff and firsthand information from the government to make the right decision for your safety.
While you travel with us in Tibet, we must look after your health and safety. If you need any support during your travel, such as medical attention, be straightforward whenever you need us. We are always available to you around the clock.
We definitely advise you to purchase travel insurance before visiting Tibet. A minimal level of travel insurance must cover personal injuries, medical costs, and emergency transfers. Additionally, we strongly urge that it cover personal effects loss, luggage theft, and travel cancellation.
Please contact us right away if one of our clients has any kind of complaint regarding the services we have provided so that we can try to resolve it. Every issue will be resolved immediately in order to make the journey more enjoyable overall. Any complaints or disagreements must be handled exclusively with Tibet Nature Tour.